Question 1

How fast can you actually arrive?

Accepted Answer

Dispatch is 30–45 minutes across Toronto and the GTA. We give a real ETA on the phone, not 'soon'.

Question 2

Do you work on weekends?

Accepted Answer

Yes — Monday through Sunday, 8 AM to 8 PM, same dispatch and same techs. After-hours emergencies (door stuck open, security issue) are dispatched on request with the price confirmed before we leave the shop.

Question 3

My torsion spring just snapped — can you replace it today?

Accepted Answer

Yes, almost always. We carry .250, .2625 and .283 wire in standard residential lengths on every truck. We replace springs in matched pairs because both springs are the same age — swapping only the broken one means the second snaps within months.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. Full liability insurance and WSIB coverage on every tech. We'll send certificates to property managers, condo boards or builders on request.

Question 5

What brands of garage doors and openers do you work on?

Accepted Answer

Doors: Clopay, Garaga, Steel-Craft, Richards-Wilcox, Wayne Dalton, plus most older builder-spec doors. Openers: LiftMaster, Chamberlain, Genie, Craftsman, Marantec and Linear — gear kits, logic boards, sensors and remotes on the truck.

Question 6

How do I pay?

Accepted Answer

Debit, e-Transfer, cash, or credit on request. Itemized invoice emailed before we leave — formatted for insurance or property-management reimbursement if you need that.

Question 7

How long does a new garage door installation take?

Accepted Answer

Single-car install with new tracks and hardware: 3–4 hours. Double-car: 4–6 hours. That includes removing and hauling away the old door, mounting new tracks, sizing the torsion spring to the new door weight, weatherstripping all four sides, and re-programming or installing the opener.

Question 8

Commercial — do you handle warehouse and loading dock doors?

Accepted Answer

Yes. Sectional steel, rolling shutter and high-lift doors. Commercial torsion springs in .273 / .283 / .3065 wire, jackshaft opener parts (LiftMaster LJ8950W, LJ8900W) and 240V wiring. Down-door commercial calls go to the front of the queue.

Garage door FAQ — Toronto & GTA